Privacy Policy
Welcome to the Privacy Policy of RizzUp ("the Company" or "We") . We have developed this Privacy Policy to inform users of our website or platform ("User" or "You") about the specifics, purposes, and methods involved in the storage, collection, use, processing, and disclosure of your personal data. Please review this Privacy Policy thoroughly to ensure full comprehension.Collection of Personal Data
When you visit our website or platform, we may automatically collect certain information such as your IP address, geographic information, the country from which you access our services, browser-specific search settings, and details about the operating system of the device you are using, including the version of the application, language settings, and the web pages you visit. If you access our app or website using a mobile device, we may also collect data specific to your mobile device, such as its unique device identifier and device location (with your consent), as well as settings and characteristics specific to the device.Furthermore, we also collect information that you provide, such as your name, address, telephone number, email address, date of birth, gender, nationality, height, weight, education, occupation, blood type, personality traits, zodiac sign, and details of your passport or national identity card (only in cases where the company has received a complaint from another user that you are under 18 years of age). This also includes information provided when you contact our customer relations department through various channels, such as social media or messaging apps, and other relevant data.Certain types of information, such as religion, gender, biometric data, and health information, are considered sensitive personal data and may be subject to special protections under applicable laws.We may collect this information through cookies, tags, and similar technologies as specified in this Privacy Policy.Usage and Processing of Personal Data
The Company may use the data collected through our website to provide various services and fulfill user requests. The collected data will be utilized to offer services as requested by users, such as creating user accounts, matching services, as well as systematic communication with users whether through the website, email, telephone, or social messaging apps. This is done to ensure smooth service delivery and to use the personal data for purposes as follows:Marketing Communications
The Company may send information about products, services, news, offers, promotions, or surveys that align with user interests using various marketing channels. Users may opt out of receiving marketing communications at any time.
Service Development
The collected data will be analyzed to enhance the website, tailoring it to the needs of users and personalizing the user experience, such as displaying advertisements that directly align with user interests.
Security Maintenance
The Company prioritizes the security of users and the website. The data may be used to respond to legal requests or requirements, such as investigating fraud, preventing breaches, or conducting legal proceedings.
Disclosure of Personal Information
The Company may disclose personal and sensitive personal information (if any) to various parties such as affiliated companies or group companies that are entitled to use the platform, various technologies, and intellectual property rights. This includes business partners such as banks and financial institutions, as well as payment service providers and credit card networks. The Company has established agreements and/or ensures that these entities comply with data protection laws, to enable the efficient operation of the Company's platform and to provide services to you in a convenient and secure manner.Third-party service providers offer various external services to the Company, including customer service, IT support, market research, market analysis and comparison, cloud services, authentication, product development, telecommunications, and internet services. Additionally, governmental bodies such as Office of the Consumer Protection Board (OCPB), law enforcement officers, courts, and other governmental agencies may also be involved.Rights and Protection of User Personal Data
The Company strictly adheres to the Personal Data Protection Act to ensure the protection of users' personal data, thereby fostering trust and confidence in our services. The following are details regarding users' rights:Right to Withdraw Consent
Users have the right to withdraw any consent previously given to the Company if they no longer wish to receive marketing communications or do not want their opinions or data to be displayed on the platform of an affiliated company. Withdrawal of consent can be easily done through means provided by the Company, such as a link in an email or via account settings. The Company will process the request within 7 business days after receiving it.
Right to Access and Obtain a Copy of Personal Data
Users have the right to request access to their personal data held by the Company and to obtain a copy of such data, unless restricted by law or a court order which limits access or where providing such data would adversely affect the rights and freedoms of others.
Right to Data Portability
Users have the right to receive their personal data in a structured, commonly used, and machine-readable format. They may also request that the Company transfer this data to a third party, if technically feasible. This right facilitates users' flexibility in managing their personal data.
Right to Object to the Processing of Personal Data
Users may object to the collection, use, or disclosure of their personal data if they believe the processing is carried out on a legal basis or for direct marketing purposes. The Company will carefully consider such requests and respond in accordance with the law.
Right to Erasure or Destruction of Personal Data
Users have the right to request that the Company delete or destroy their personal data when it is no longer necessary, or if the user has withdrawn their consent. Deleting data may impact the usability of certain features on the platform, but the Company will take actions to best protect the rights of the users.
Right to Restrict Processing of Personal Data
This right allows users to request that the Company suspend the processing of their personal data in situations where the accuracy of the data is contested or under review, or if the user has requested the retention of data for the exercise of legal claims.
Right to Rectification of Personal Data
Users have the right to request corrections to their personal data if it is inaccurate, incomplete, or misleading. The Company will update the information to ensure it is accurate and current, in accordance with the user's request.
Right to Lodge a Complaint
If users find that the processing of their personal data by the Company does not comply with the law, they may lodge a complaint with the Personal Data Protection Commission or the relevant authorities. The Company is committed to cooperating with officials to resolve any issues promptly.
Data Retention of Personal Data
The Company will retain personal data for the duration necessary to fulfill the purposes outlined in the Privacy Policy, or until an individual requests the deletion of their data. The retention will be conducted in strict accordance with legal requirements. Data is stored with the highest level of security, and measures are in place to protect against unauthorized access, loss, disclosure, or improper destruction. The measures for retaining personal data are as follows:Technological Security Measures
The Company employs encryption technology to protect personal data during its transmission over online systems. Additionally, firewalls and access control systems are utilized to prevent unauthorized access to data.
Access Rights to Data
Access to personal data is restricted solely to personnel who require the data for their roles. Controls on data access are rigorously enforced at both the user and system administrator levels.
Data Backup
The Company regularly backs up personal data to prevent data loss in the event of unforeseen circumstances, such as malware attacks or hardware damage.
Auditing and Retrospective Monitoring
The Company conducts regular and retrospective audits of access and usage of personal data to ensure that there is no unauthorized access and to enable the review of data usage in the event of issues or disputes.
Necessary Data Retention Period
Personal data will be retained for the period necessary to fulfill the purposes outlined in the Privacy Policy, or until a user requests the deletion of their data. The retention period for each type of data is determined based on its specific usage purposes.
Data Deletion
When personal data is no longer needed, or when a user requests its deletion, such data will be permanently removed from our systems using secure data deletion processes that ensure the data cannot be recovered.
Employee Training
The Company will provide training on personal data protection to all employees to ensure they understand the importance of data security and how to comply with the privacy policy.